What this guide covers
E-commerce transactions are covered by consumer law and specific e-commerce rules. Preserve the version of the listing, price, seller identity, cancellation term and promised delivery or refund date. Do not rely only on a disappearing in-app chat.
What to do now
Use the platform grievance mechanism, then send a written complaint to both seller and platform where relevant. Escalate through NCH and, if needed, the appropriate Consumer Commission. For payment fraud, also contact the bank and report cyber fraud immediately.
Keep these records
Save screenshots with date and URL, invoice, unboxing evidence, tracking, chat export, payment statement and refund reference.
Where to go
Use National Consumer Helpline 1915; for suspected cyber financial fraud call 1930 without delay.
Important
This guide provides general legal information, not case-specific advice. Procedure, limitation periods, authorities and remedies can vary by state and facts. Verify the current official rules before acting.