What this guide covers
The National Consumer Helpline is a Department of Consumer Affairs pre-litigation mechanism. It accepts grievances through 1915, the web portal, app, UMANG, WhatsApp and other listed channels, and issues a docket number for tracking.
What to do now
First send the seller or service provider a concise written complaint. If unresolved, register with NCH, select the correct sector and company, explain the requested remedy, and upload readable evidence. Track the docket and add information when requested.
Keep these records
Keep invoice, warranty, order page, payment proof, correspondence, photographs, cancellation or refund terms and the NCH docket number.
Where to go
Call 1915 or use consumerhelpline.gov.in. If the dispute remains unresolved, consider the appropriate Consumer Commission.
Important
This guide provides general legal information, not case-specific advice. Procedure, limitation periods, authorities and remedies can vary by state and facts. Verify the current official rules before acting.