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A summary of the performance under the Citizen’s Charter of the Reserve Bank of India (RBI) during the month of July 2026 is given below – Description No. of Applications A Applications pending at the beginning of the month 2,613 B Applications received during the month 21,937 C Referred back to applicants for additional information 664 Total (A+B-C) 23,886 D Applications processed during the month – Within timeline – Beyond timeline 20,628 20,609 (99.9%) 19 (0.1%) E Applications pending at the end of the month – Within timeline – Beyond timeline 3,258 3,239 (99.4%) 19 (0.6%) Awaiting inputs from external agencies (16), Under Process (3) Function-wise Status of Applications Received / Processed / Pending Function No. of Applications Total Processed Pending Within timeline Beyond timeline Within timeline Beyond timeline Banker to Banks and Governments 9,226 9,226 - - - Currency Management 8,900 8,225 - 675 - Debt Management 750 627 - 123 - Financial Markets 11 8 - 3 - Foreign Exchange Management 2,450 1,333 10 1,091 16 Payment and Settlement Systems 38 17 4 17 - Regulation and Supervision 2,511 1,173 5 1,330 3 Total 23,886 20,609 19 3,239 19 RBI regularly reviews the services covered under its Citizen’s Charter and the number of services under the Charter stands at 213 as on July 31, 2026. For a seamless and user-friendly experience for filing of online applications, the applicants may access user manual, FAQs, illustrative infographics and instructional videos on PRAVAAH portal. These may be accessed at https://pravaah.rbi.org.in . (Brij Raj) Chief General Manager Press Release: 2026-2027/802
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